Signposting Toolkit

Helping admin teams in primary care
Contact: contact@signpostingtool.co.uk

Navigation

• Home

• Getting Started

• Symptom Library

• Clinical Governance

• AI Features

• Appointment Directory

• High-Risk & Highlighting

• Multi-Surgery & RBAC

• Developer Guide

Overview

The Signposting Toolkit is a multi-surgery GP signposting and care-navigation web application used by primary care teams to route patients safely and consistently. It replaces guesswork with clarity — helping teams make the same safe decisions even on the busiest days.

Developed inside a working NHS practice, the toolkit provides structured, clinically-approved guidance for care navigation, supported by modern AI tools, local customisation, and robust governance.

What’s New

• v1.1 – December 2025
  • AI Suggested Questions panel helps staff gather information consistently
  • New preferences system for customising card layouts and high-risk buttons
  • Improved colour highlighting for urgent appointments and key phrases
  • Appointment Directory now accessible from top navigation
• v1.0 – October–November 2025
  • First full web version with Clinical Review workflow
  • Multi-surgery support for practices with multiple sites or PCNs
  • AI Instruction Editor to improve clarity of symptom guidance

For full details, see the Release Notes.

Why Practices Choose It

✔ Clear rules

Every symptom includes straightforward, plain-English instructions that guide staff step-by-step.

✔ Consistent outcomes

Teams follow the same process, reducing variation and inappropriate bookings.

✔ Faster routing

High-risk symptoms are highlighted instantly; age and alphabet filters improve speed.

✔ Improved access

More accurate Pharmacy First referrals, fewer unnecessary GP appointments, and better continuity of care.

Key Features

Symptom Library

Over 200 pre-loaded symptoms with local customisation. Each surgery can override any field, add custom symptoms, and maintain its own clinical standards.

Clinical Governance

Every symptom must be clinically approved before going live. The system maintains a complete audit trail with reviewer identity and approval dates.

AI Features

AI-powered tools help improve instruction clarity and generate safe triage questions — all with mandatory clinical review before publication.

Appointment Directory

A simple, searchable catalogue of local services and appointment types. Perfect for new receptionists and experienced staff alike.

High-Risk & Highlighting

Automatic colour-coding highlights urgent phrases and high-risk symptoms, helping staff identify critical cases immediately.

Multi-Surgery & RBAC

Full multi-tenancy with role-based access control. Each surgery operates independently with Superuser, Admin, and Standard user roles.

What It Does

1. Comprehensive Symptom Library — 200+ pre-loaded symptoms, all editable and clinically structured.
2. Local Customisation — Surgeries adapt wording, instructions, appointment types, and highlight rules.
3. Appointment Directory — A simple catalogue of local services and appointment types.
4. AI Tools — AI Instruction Editor and AI Suggested Questions to improve clarity and safety.
5. Built-in Governance — Clinical Review workflow ensures every symptom is signed off before going live.
6. Audit, Access & Safety — Role-based access, no patient data stored, activity tracking & suggestions.

Screenshots

Main symptom search screen

Getting Started

For onboarding, demos, or pricing enquiries, contact:
contact@signpostingtool.co.uk

Last updated: December 2025