Help & documentation

How can we help?

Guides for reception teams, practice admins and clinical reviewers using the Signposting Toolkit.

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What do you do in the practice?

Reception and care navigation

Find the right symptom fast, read a card with confidence and know when to escalate.

Practice managers and admins

Set up your practice, tailor the cards and keep everything current after go-live.

GPs, nurses and clinical leads

Check and approve the wording your team relies on, including AI-drafted cards.

Popular tasks

What's new

15 October 2026
Duplicate and delete workflows from their cards
Practice admins can now duplicate or delete a workflow from its card on the Workflow Guidance page, and can do the same with a workflow wherever they find it.
15 October 2026
A redesigned Workflow Guidance page
Workflow Guidance is now a library of your practice's workflows, with the same look and search as Signposting and the Practice Handbook.
14 October 2026
One sharp logo everywhere
The toolkit's header, sign-in page and browser tab now show the same Signposting Toolkit logo as these guides, sharp at any size.

Explore

Symptom cards

Searchable cards, tailored to your practice

Highlights and buttons

Urgent shortcuts and key phrases

Clinical governance

Review, approval and audit

AI tools

Drafting help, with people checking

Practice Handbook

How your practice runs

Workflow Guidance

Step-by-step document flows

Appointments directory

Who runs what, and how to book

Analytics

How your team uses the toolkit

Support

For help with setup, a question about your account or anything these guides don't answer, email the Signposting Toolkit team.

Worried a card is unsafe?

Don't wait. Take the card out of use with Request changes and disable in Clinical Review, then contact us straight away.